No ticket backlog
happier team, happier customers
The ISP Support add-on that Customers want
To ensure a better support experience in the industry for the customers and for the team.
Because customers are important
Because we value our team
Because there is a better way
We apply the latest technology specifically into ISP support operations, to actively help with support.
How it works
Smart help has arrived
We give you a WhatsApp or Facebook (other options also available) icon to add to your home page for support, Customers can use this by their choice if they wish (to get instant service). Our systems respond to your customer, answering questions, performing diagnostics and even fixes where possible. If our systems can’t do something, they escalate to your team (with a lot of supporting information and tests already done etc.).
It's a Partnership
We are working with you in a partnership mind-set, with continuous improvement to help make your services the highest speed, quality, and profitability. We also look towards increasing your growth rate.